Refund policy

We want you to love your Merry & Murphy candle. If something isn't right, here's how we handle it.

Damaged or defective items
If your candle arrives damaged or defective, contact us within 7 days of delivery at qwademurphy@gmail.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund.

Wrong item received
If you received the wrong scent, size, or product, let us know within 7 days of delivery and we'll make it right at no cost to you.

Change of mind
Because each candle is hand-poured to order, we're unable to accept returns or offer refunds for change-of-mind purchases once an order has entered production. If your order hasn't shipped yet, contact us right away and we'll do our best to accommodate a change.

How to request a refund or replacement
Email us with your order number and details. Most requests are resolved within 2-3 business days.

Refund timing
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.